Shipping policy

Shipping Policy

Thank you for shopping with Emirix Global. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Delivery Area

We currently deliver to customers within the United Kingdom only.

Shipping Charges

We offer free standard delivery on all orders shipped within the United Kingdom.

Processing Time

Orders are usually processed within a reasonable timeframe after payment has been successfully received. Order processing times may vary during busy periods, weekends, public holidays, or in cases where additional verification is required.

Estimated Delivery Time

Our standard estimated delivery time is 7 to 10 working days.

Please note that delivery times are estimates only and are not guaranteed.

Supply Chain and Fulfilment

Some of our products are sourced through trusted international suppliers and fulfilment partners. As a result, certain items may be shipped through overseas supply chains before final delivery in the United Kingdom.

This sourcing model allows us to offer a broader product range and competitive pricing, but it may also mean that delivery takes longer than standard domestic next-day or express services.

Delivery Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including customs procedures, courier disruptions, severe weather, public holidays, or high seasonal demand.

If your order is delayed, we appreciate your patience and recommend contacting us if you require an update.

Order Tracking

Where tracking information is available, it will be provided to you once your order has been dispatched or when tracking becomes active.

Please note that tracking updates may take time to appear depending on the carrier and the stage of transit.

Incorrect Shipping Information

Please ensure that all delivery information provided at checkout is accurate and complete. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details provided by the customer.

Undeliverable or Returned Parcels

If an order is returned to us as undeliverable due to incorrect address details, failed delivery attempts, or refusal of delivery, we may contact you to arrange redelivery or discuss the available options.

Damaged or Missing Items

If your order arrives damaged, incomplete, or does not arrive within a reasonable time after the estimated delivery period, please contact us as soon as possible so that we can review the matter and assist you.

Where relevant, we may ask for supporting information such as your order number, photographs of the item, or photographs of the packaging.