Privacy policy

Privacy Policy

This Privacy Policy explains how Emirix Global collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Emirix Global is operated by EMIRIX GLOBAL LTD, a company registered in Scotland under company number SC879251.

Registered Office: 114 Millcroft Road, Cumbernauld, Glasgow, Scotland, G67 2QH

Email: emirixglobal@gmail.com

Phone: +44 7471 608519

Information We May Collect

We may collect personal information that you provide directly to us, including your name, billing address, delivery address, email address, telephone number, and any information you provide when contacting us.

We may also collect order-related information, including product selections, transaction details, and information connected to your purchases or return requests.

In addition, certain technical information may be collected automatically when you visit our website, such as your IP address, browser type, device information, and general usage data.

How We Use Your Information

We may use your information to:

Process and fulfil your orders.
Provide customer support and respond to enquiries.
Send order confirmations, delivery updates, and service-related communications.
Manage returns, refunds, cancellations, and customer service matters.
Improve our website, products, services, and user experience.
Prevent fraudulent activity, misuse, or unauthorised transactions.
Comply with legal, regulatory, tax, accounting, or security obligations.

Payment Information

Payments made through our website are processed through secure third-party payment providers. We do not state that we store your full payment card details on our own systems unless explicitly required and securely handled through approved providers.

Payment providers may collect and process payment information in accordance with their own privacy notices and security practices.

Order Fulfilment and Delivery

To fulfil and deliver your order, we may share relevant order information with logistics providers, fulfilment partners, and trusted suppliers where reasonably necessary.

Because some products are sourced through international supply chains before final delivery in the United Kingdom, limited customer and delivery information may be shared as required for order fulfilment.

Marketing Communications

We may contact you in relation to your order or customer service matters.

If we offer promotional emails or marketing communications, you will be able to unsubscribe from such communications where applicable.

Cookies and Website Usage

Our website may use cookies, pixels, and similar technologies to support website functionality, analyse traffic, improve performance, and help us understand how visitors use our store.

Some of these technologies may be provided through Shopify or other third-party ecommerce and analytics services used to operate the website.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilment of orders, customer support, legal compliance, fraud prevention, and record-keeping obligations.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Depending on the applicable laws, you may have rights in relation to your personal information, including the right to request access to the personal data we hold about you, request correction of inaccurate information, or request deletion where appropriate and legally permissible.

To make a privacy-related request, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or may rely on third-party platforms and services, including Shopify and payment providers, to operate our online store.

We are not responsible for the privacy practices of third-party websites or services, and you should review their own privacy notices where relevant.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised version becoming effective when published.