FAQ

Frequently Asked Questions

General Questions

Who operates Emirix Global?

Emirix Global is operated by EMIRIX GLOBAL LTD, a company registered in Scotland under company number SC879251.

Where is your business based?

Our registered office is 114 Millcroft Road, Cumbernauld, Glasgow, Scotland, G67 2QH.

How can I contact you?

You can contact us by email at emirixglobal@gmail.com or by phone on +44 7471 608519.

Orders and Payments

How do I place an order?

Simply browse our website, add your chosen items to the basket, and proceed to checkout using the payment options available on the store.

When is my order confirmed?

Once your payment has been successfully submitted, you should receive an order confirmation email. This confirms that your order has been received, although we may still review orders where necessary for payment verification, stock issues, or fraud prevention.

What payment methods do you accept?

We accept the payment methods displayed at checkout at the time of purchase. Available options may vary depending on the payment services enabled on our website.

Shipping and Delivery

Where do you deliver?

We currently deliver to customers within the United Kingdom only.

Do you offer free delivery?

Yes. We offer free standard delivery on all orders within the United Kingdom.

How long does delivery take?

Our standard estimated delivery time is 7 to 10 working days.

Why does delivery take several working days?

Some of our products are sourced through trusted international suppliers and fulfilment partners before final delivery in the United Kingdom. This allows us to offer a wider range of products, although delivery may take longer than standard domestic express shipping.

Can delivery be delayed?

Yes. Delivery times are estimates only and may be affected by courier delays, customs procedures, severe weather, seasonal demand, or other circumstances beyond our reasonable control.

Will I receive tracking information?

Where tracking is available, it will be provided once your order has been dispatched or when tracking becomes active.

Returns, Refunds and Cancellations

Can I return an item?

Yes. You may request a return within 14 days of purchase, provided the item is unused, in its original condition, and eligible for return under our Return and Refund Policy.

What if my item arrives damaged or faulty?

Please contact us as soon as possible if your item arrives damaged or faulty. We may ask for your order number and clear photographs of the item and packaging so that we can review the matter promptly.

Who pays the return postage cost?

Unless the item is faulty, damaged, or sent in error, customers may be responsible for the cost of returning the item.

Can I cancel my order?

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed or dispatched, we may be able to cancel it. If processing has already started, cancellation may no longer be possible and the order may need to follow the returns process instead.

How are refunds issued?

If a refund is approved, it will be made to the original payment method used when placing the order. Processing times may vary depending on your bank or payment provider.