Cancellation Policy

Thank you for shopping with Emirix Global. This Cancellation Policy explains how cancellation requests are handled once an order has been placed through our website.

Requesting a Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will review your request and let you know whether the order can still be cancelled.

Orders Not Yet Processed

If your order has not yet been processed, prepared, or dispatched, we may be able to cancel it and issue a refund to your original payment method.

Orders Already Processed or Dispatched

If your order has already been processed, packed, submitted to a fulfilment partner, or dispatched, cancellation may no longer be possible.

In such cases, you may need to wait for delivery and then request a return in accordance with our Return and Refund Policy, provided the item is eligible for return.

International Supply Chain Notice

Some of our products are sourced through trusted international suppliers and fulfilment partners before final delivery in the United Kingdom.

Because of this fulfilment model, some orders may move into processing quickly after purchase, which can limit the time available for cancellation.

Refunds for Cancelled Orders

If a cancellation is accepted before processing or dispatch, any approved refund will be made to the original payment method used at checkout.

Please note that refund processing times may vary depending on your bank, card issuer, or payment provider.

Non-Cancellable Situations

We reserve the right to refuse cancellation requests where an order has already entered processing, has been dispatched, or cannot reasonably be stopped due to fulfilment timing.

Incorrect Order Details

If you have entered incorrect delivery details or made an error when placing your order, please contact us immediately. While we will try to assist where possible, we cannot guarantee that changes or cancellations can be made once order processing has begun.

How to Contact Us

To request a cancellation, please contact us using the details below and include your full name, order number, and the email address used when placing the order.

Company Name: EMIRIX GLOBAL LTD

Company Number: SC879251

Registered Office: 114 Millcroft Road, Cumbernauld, Glasgow, Scotland, G67 2QH

Email: emirixglobal@gmail.com

Phone: +44 7471 608519