Return and Refund Policy

Thank you for shopping with Emirix Global. We want you to feel confident when placing an order with us. This Return and Refund Policy explains when returns may be accepted and how refunds are handled.

Return Eligibility

You may request a return within 14 days of purchase, provided that the item is unused, in its original condition, and returned with any original packaging where possible.

We reserve the right to refuse a return if the item shows signs of use, damage caused after delivery, missing parts, or any condition that makes it unsuitable for resale.

Damaged or Faulty Items

If your item arrives damaged, faulty, or materially different from what you ordered, please contact us as soon as possible after delivery.

To help us assess the issue promptly, we may request your order number, a description of the problem, and clear photographs of the item and packaging.

Non-Returnable Items

For hygiene, safety, or product integrity reasons, certain items may not be eligible for return once opened, used, or unsealed, unless they are damaged or faulty on arrival.

We may also decline returns where the product has been customised, altered, or used in a way that affects its resale condition.

How to Request a Return

To request a return, please contact us first by email or phone using the details provided below. Please do not send a return without contacting us in advance.

When contacting us, please include your full name, order number, the email address used for the order, and the reason for the return request.

Return Address

Approved returns should be sent to the following address:

EMIRIX GLOBAL LTD
114 Millcroft Road
Cumbernauld
Glasgow
Scotland
G67 2QH

Return Shipping

Unless the item is faulty, damaged, or sent in error, customers may be responsible for the cost of returning the item.

We recommend using a tracked delivery service where possible, as we are not responsible for returned items lost or damaged in transit.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase. Please note that processing times may vary depending on your payment provider.

Partial or Refused Refunds

We may reduce or refuse a refund where an item is returned used, incomplete, damaged after delivery, or otherwise not in its original resale condition.

Where a refund cannot be approved, we will explain the reason.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed or dispatched, we may be able to cancel it.

If the order has already been processed or dispatched, cancellation may no longer be possible and the order may instead need to follow our return process.

Exchanges

We do not guarantee direct exchanges. If you require a different item, size, or variant, we may advise placing a new order where appropriate, subject to the return eligibility of the original item.